Every feature

Every feature.
No upsell tiers buried in fine print.
One flat fee per location.

Below is everything Worxflow does — grouped by what it touches. Every feature ships on every plan. Higher tiers add seats and unlock multi-location, not features.

01 · Calls & coaching

Every customer call, listened to, scored, and acted on.

Live call coaching

Worxflow listens to every inbound call and surfaces a quiet cue on your advisor's screen at the decision moment. The customer never hears it. The advisor never sees a script.

Post-call scorecard

Each call gets a score on empathy, discovery, and close — with a one-paragraph summary you can read in 15 seconds. Trend by advisor over time. No more guessing who actually books.

Drafted follow-up message

When a call ends without a booking, Worxflow drafts the SMS or email that gets the customer back. Owner-approved templates only. Send with one click, or let your advisor edit first.

Reply-history thread

Every text, email, and call with that customer in one view — last 30 / 60 / 90 days. No more "what did we tell them last time" while the customer's on hold.

02 · Estimates & decline-recovery

The work your customers said no to. Sorted, scored, and ready to send.

Per-line scoring

Each labor line gets a safety / wear / convenience tier and an acceptance probability — built from your shop's own job history, not a generic playbook. The 87s call this morning. The 41s wait.

Decline-recovery queue

Every declined job lives in a queue sorted by safety tier and customer LTV — not by dollar amount. Brake pads at 3/32" come before wipers, every time.

Bundle suggestions

When a customer declines four lines and accepts none, Worxflow suggests the two-line bundle most likely to land. Saves the safety work, defers convenience to next visit.

Pipeline view

Open estimates, awaiting approval, won this month — with conversion rate and month-over-month delta. The numbers your shop runs on, in one strip.

03 · Customer experience

The customer-facing surface, all on one phone screen.

No-install customer portal

Your customer gets a link by text. They see their vehicle history, declined work, rewards, and what's coming up next. No app store. No password reset. No support tickets.

Lifecycle SMS + email

Birthday, service-due, post-visit, win-back, declined-followup, referral-thanks — all drafted, all owner-approved before they send. Different cadence per customer segment.

Online scheduler

Customer picks a time that works. We respect your bay capacity, your tech assignments, and your buffer rules. Customer never sees a "call to schedule" wall.

Loyalty & referrals

Real points-based loyalty. Real referral tracking. Real attribution dollars when a referred customer books. No third-party app.

04 · Marketing & audiences

Send the right message to the right customer, never the whole list.

Audience builder

Stack include + exclude rules — SMS opt-in, last-visit window, decline reason, ZIP code, vehicle make, lifetime value tier. Live customer count updates as you build.

Map plotter

Your customer base on a real map, colored by lifetime value. Lasso the top decile in a neighborhood. Export postcards. Send a direct-mail campaign. See your service radius.

Blasts composer

Three-column editor: blocks, preview, audience. Templates owner-approved before send. STOP keyword honored the moment it arrives. Recovered revenue attributed back to the campaign.

A/B variants

Test two subject lines. Two send times. Two CTA copies. Worxflow tracks who replied, who booked, and what it earned. No data scientist required.

05 · Owner controls & visibility

You see what your shop is doing. Always.

Per-line tech leaderboard

Other platforms score at the RO level. Worxflow scores per labor line, per tech — jobs, labor hours, labor revenue, effective hourly rate, 7-day trend sparkline. Per technician, by name.

Goal lines on every KPI

Sales, ARO, close ratio, gross profit, recovered revenue — each with your shop's monthly goal and a progress bar. Green when you're at 85%+. No spreadsheet.

Approval ceremony

Every customer-facing message your shop sends is approved by you (or a delegate you trust) before it leaves the building. 30 minutes a week. Saves a lawsuit.

Audit log

Every operator action — who changed what, when, on which record. Searchable. Exportable. Your customer asks "who sent me that," you have the answer in 10 seconds.

06 · Data & compliance

Your data is yours. We just hold it.

We bring your data over from your existing system

We onboard shops from Tekmetric, Shopmonkey, AutoLeap, Mitchell 1, Shop-Ware or a spreadsheet: we bring your customers and vehicles over, and your repair history where your system connects, and you keep using your existing system for as long as you like. We don't write to your existing system by default. You can cut over to Worxflow later, or never.

US-hosted infrastructure

Your data never leaves our network. No offshore processing. No third-party ad pipelines. No mystery sub-processors.

TCPA + CAN-SPAM in the workflow

STOP keyword honored the moment it arrives. Quiet-hours rules per customer time zone. Consent records logged with timestamps. Every campaign has the unsubscribe footer baked in.

Leave in 10 days

Full data export in 5 days if you ask. Full wipe in 10. Written into the contract. No hostage clauses. No data-retention tail.

Still reading

The honest answer: it's faster to see it.

15 minutes. No deck. We open the platform on real shop data and show you whichever three of the above you care about most.